Shipping & Returns

How I Handle Shipping

Most of our customers select shipment via USPS Priority mail. We currently offer USPS first class, priority and a few options from FedEx. We no longer offer UPS Ground services.

Calculating the cost of shipping is very complex. We utilize online models from USPS and FedEx. This information is shown during the check-out process. If you are logged on, the information is also presented during review of your cart contents.

Mail fraud and theft of delivered packages has become a significant problem. Most of our shipments now go out with "Signature required upon delivery" and insurance. This adds cost and hassle but reduces losses and thereby allows us to remain in business.

Occasionally we get a request to falsely declare or describe an item ordered so as to avoid import duties. Honoring these requests would be a lie and nullify our insurance, so these requests are ignored.

How I Handle Back Orders

Over 90% of our orders are filled by the next mailing day or the next pick-up day following receipt of payment. Most orders are filled from inventory but some come almost directly from the shop. When an order is filled, we set the status to shipped. An email notification is automatically sent to you. It is then boxed up, labeled and set out for pick-up by the shipper. The shipper (USPS or FedEx) will also email to you tracking information so that you know exactly where your order is.

If you do cancel, your only obligation is to advise me of that cancellation prior to the shipping date.

Highlights of FedEx shipping options: Home Delivery: Pick-up Monday through Friday (pick-up is no earlier than the next day following placement of order and weather delays do occur occasionally). Delivery: Tuesday through Saturday

FedEx 2 Day: Pick-up Monday through Friday (pick-up is no earlier than the next day following placement of order and weather delays do occur occasionally). Delivery: Monday through Friday and Saturday in some areas.

FedEx Standard Overnight: Pick-up Monday through Friday (pick-up is no earlier than the next day following placement of order and weather delays do occur occasionally). Delivery: Monday through Friday and Saturday in some areas. Example: Orders placed on Monday before 10:30 CST, will be picked up On Tuesday and arrive on Wednesday 8:00 PM

Return Policy - How I Handle Problems with Tools

We do not accept returns of specialty tools. If a tool is defective or fails due to poor workmanship, we ask the customer to contact us. We will then arrange to evaluate and replace the defective part or sub-assembly. We will then discuss, inspect and and verify the failure. If that inspection confirms the problem was due to a defect, we will then repair or replace that item. Replaced/repaired tools are returned at our expense. Parts found to be damaged due to misuse are returned at the customers expense. We will do this for a period if 90 days from the time of sale. Any items returned to us without first contacting and arranging for return will NOT be accepted. We have no control or knowledge of how the shipper handles these items.

=================== FAQs ===================

When I select "Checkout with PayPal", I see the white PayPal processing screen but the amount does not include shipping - this concerns me because I want to see the total cost before I authorize a PayPal transaction.

This happens because you are not signed in to the ArnnWorx web-store when you pressed the "Checkout with PayPal" button. In this case, our server does not yet know your shipping address, so the shipping amount cannot be pre-calculated. However; once you have inserted your shipping address info (or logged into the white PayPal screen) that info is sent back to our web-store server. The process will proceed to checkout-step-2. The shipping amount is then calculated and presented. In checkout-step-3, you will authorize the total amount (with shipping) and you have the option of confirming. If confirmed, the full transaction will be completed by PayPal.

I do not have and don't want to have a PayPal account. Does this mean I cannot purchase from ArnnWorx?

No! While we choose to use PayPal for all of our payment processing, there is no requirement that you have a PP account. We pay additional fees to make this possible.

And while we understand your frustrations with PayPal, there are some very good reasons why we use PayPal (even for our credit card processing). The most important of these is that PayPal based processing prevents any access by ArnnWorx personnel to your credit card information. All we know about you is your name, address, email & phone. There is no way for us to make any sort of unauthorized follow-on charge or other fraudulent transaction against your card or account. This is very different than standard credit card processing. If we used those systems, you would be trusting us to not initiate additional charges and not share or lose your credit card info. We don't like having that responsibility, so PayPal makes sense to us.

PS: This is also the reason we do not take credit card numbers over the phone.

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